"Celebrating 70 years of service to the catering industry"

General Questions:


Do you offer an Installation service?

Yes.

We have a large service department covering most of the UK who can install your new piece of catering equipment. Our engineers are fully accredited and manufacturer trained to make sure your equipment is installed to the manufacturer’s specification.

We don’t only offer an installation service, but also maintenance solutions. Our maintenance solutions ensures the safe and efficient operation of your catering equipment and reduces the risk of unforeseen inconvenient breakdowns. Please contact our service department on: (01803) 310111


Can I get a samples?

In many cases we can arrange for this, please contact our sales team who will be pleased to help you. Alternatively, we have thousands of samples on site in our Torquay showroom so why not pop in!


Can I customise items with my logo?

We regularly customise items for our customers, including:

  • Crockery
  • Glassware
  • Cocktail & Dining Napkins
  • Drinks Coasters
  • Menus, Bill Presenters & Hotel Room Compendia
  • Tablemats

Contact our sales team to discuss the options available. Please be aware that prices will be dependent on minimum order quantities . We will need artwork from you, preferably in either a high resolution EPS or PDF format. The full artwork will need to be signed off in writing by the customer prior to production & payment will be required up front.


Can the general public buy equipment or are you trade only?

Members of the public who are keen to purchase equipment from us and take advantage of the trade prices we offer are more than welcome to purchase equipment from us and visit our showroom in Torquay.

Please be aware as most of our customers are VAT registered, we display our prices online and in our catalogue excluding VAT by default.


Will I be sent a VAT invoice?

Once you have placed an order online a VAT invoiced will be produced with the order details. If you require an invoice to be sent by post please call our accounts department on (01803) 310333 to request one of these.

Customers who register themselves online and order using this account will be able to get copies of previously completed orders and invoices at any time by logging on to their account.

For any reason you don’t receive your VAT invoice please contact us and we will be able to supply one.


What are your office opening hours?

Office opening hours are: 9.00am to 5pm, Monday to Friday. We are closed on the weekends.


Do you offer credit accounts for customers?

Yes we do, If you are interested in a credit account please contact our accounts department on (01803) 310333 to request a credit application form.

Please note that for Sole Traders and Limited Companies which have traded for less than six months, we will not be able to offer a Credit Account Facility; we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis.


Purchase & Delivery:


Are your prices competitive?

We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use.


Is it safe to enter my card details?

We use a 3rd part payment provider (Sagepay) who use a secure checkout with all the data being encrypted (using industry standard SSL technology), which is the process of converting data into “unreadable code”.

This means that other users cannot look at your credit card and personal details whilst using our secure checkout.


Is the product in stock?

With our large warehouse and showroom we hold a large stock of products. Products on our website are normally delivered from stock. However some of the heavier items are usually sent from the manufacturer direct. For items like this we try to give a rough estimate on the product page, but we can’t always guarantee this will be accurate and the lead time could be longer.

To check on the availability of products please call our sales team on: (01803 310333) or contact us on sales@allsopandpitts.co.uk


Do you deliver outside the UK?

No, delivery is to the UK only. We can deliver to Northern Ireland and offshore areas, please see our delivery guide for details.


Do you offer a printing / branding service for products?

Yes – we can offer a printing / branding service on certain items. Please contact us for more details. Please be aware that suppliers usually have a minimum order quantity for printing / branding products


Repairs & Returns:


Do you offer a warranty on your products?

The majority of items we stock have a one year warranty for parts and labour. Some products have an extended warranty which is clearly labelled both in the catalogue and on our website.


What is a parts and labour warranty?

What it covers… All repairs required resulting from breakdown within the warranty period, not caused by reasons listed below. Repair will either be carried by either our own engineers or the manufacturer's representative, whichever is quickest and most convenient.

What doesn't cover… Any costs arising from an engineers visit identifying the cause of failure to be incorrect installation, miss operation, negligence, insufficient cleaning, incorrect programming, limescale buildup, adjustments and consumables.


What is a parts only warranty?

What it covers…. Parts that suffer a mechanical failure within the warranty term are covered under warranty. Any time spent by our authorised engineers for replacement of these parts is not. You are liable for any labour costs arising from an engineer’s visit after installation, including diagnostic and repair visits within the warranty period.

What it doesn't cover...Parts needing replacement due to incorrect installation, miss operation, negligence, insufficient cleaning, programming, limescale buildup adjustments and consumables.


What is your returns policy?

Please have a look our delivery & returns guide to read our returns policy.


Do I have to pay for returns?

We try to offer free returns to the UK mainland. To arrange a return please call our sales line on 01803 310333. In a number of cases, the return of large items will incur a charge due to the high cost of carriage and handling.


Who do I contact with a specific enquiry?

Sales / Customer Service: (01803) 310333

Spares, Service & Installation: (01803) 310111

Accounts: (01803) 310333

For more details on our company, please visit the “About Us” section of our website.